Help & FAQ

Orders FAQ

Orders can be canceled before they are dispatched. Please contact us in 24 hours. Once an order is processed or shipped, it cannot be canceled. Please get in touch with our customer service team for assistance.

Import taxes, customs duties, or other local charges may apply depending on the destination. These charges are determined by local authorities and, when applicable, are the customer's responsibility. Please check your local requirements before ordering.

Please provide a complete physical delivery address whenever possible. Some carriers or services may not support P.O. boxes or APO/FPO addresses. Contact service@wigoutlets.com before ordering if you are unsure whether your address is eligible.

If you entered the wrong address, contact service@wigoutlets.com as soon as possible. We can update an address only before the order has been processed or shipped.

Products FAQ

Generally our wig caps are average size 22.5 inches

Only 4x4 and 13x4 wigs can customize the wig cap

And S is 21.5 inches; M is 22.5 inches; L is 23.5 inches

NOTE: ADD WIG AND CAP SIZE YOU WANT IN YOUR CART, CHECK THEM OUT

Please see our length guide as a reference.

Our wigs are designed for a natural fit that typically requires a minimal amount of adhesive for secure wear. While some individuals choose to use adhesive for added security and a seamless appearance, our wigs are crafted to be worn glueless, providing a comfortable and secure fit without the need for adhesive.

Proper wig care involves using a wide-tooth comb for curly or wavy hair textures to avoid disrupting the curls' natural pattern. For straight hair, a brush with soft bristles can be used to prevent unnecessary tangling. Start combing from the ends and gradually work your way up to the roots, gently detangling any knots or tangles. Remember to handle the wig with care to maintain its quality and texture.

1. Regular Cleaning: Wash your wig using mild shampoo and cold water. Gently comb through the hair while avoiding excessive pulling or stretching.

2. Drying: After washing, let the wig air dry on a wig stand to retain its shape and texture. Avoid heat styling on wet or damp hair.

3. Styling: Use appropriate tools for styling, such as wide-tooth combs for curly textures and soft brushes for straight styles. Be gentle to prevent damage.

4. Storage: Store the wig on a wig stand or mannequin when not in use to maintain its shape and prevent tangling.

5. Avoid Heat:Minimize heat exposure by using low heat settings on styling tools or avoiding them altogether to preserve the wig's longevity.

Keep Your Air Dry

One of the most basic steps to keeping your hair overnight is to make sure it is completely dry before going to bed. Wet hair tends to return to its natural state, which may not be straight. Therefore, it is recommended that you blow-dry or air-dry your hair after washing it before going to bed. Also, if you choose to use a hair dryer, it's best to use cold air to prevent your hair from heat damage or becoming frizzy.

Straighten Hair Before Bed

If you want your hair to stay straight the next day, consider straightening it before bed. Tools for straightening include a straightening comb and a flat iron.

Use Silk Or Satin Products

The smooth surface of silk and satin reduces hair friction and helps prevent frizz and tangles. Therefore, I suggest you consider wearing a silk nightcap to sleep, which can protect your hair from frizz. If you don’t have the habit of wearing a nightcap to sleep, then I suggest you choose a silk pillowcase. Smooth pillowcases are not only good for your hair, but also good for your skin, reducing acne and other skin problems.

Keep Your Bedroom Cool

Many people know that heat and moderation can cause hair to become frizzy, so it's also important to keep your bedroom cool. In a space with a suitable temperature, you will sleep better and avoid sweating or frequent turning over.

Use Silk Pillowcases

The texture of cotton pillowcases will absorb moisture and oil from your hair, and friction will scratch your hair. In comparison, silk pillowcases are very kind to our skin and hair. The silk material is soft and silky and will not cause a lot of friction, and because of its texture, it will not absorb the natural oils of the hair or pull the hair strands. Therefore, you may choose to invest in a silk pillowcase to protect your curls.Use Silk PillowcasesThe texture of cotton pillowcases will absorb moisture and oil from your hair, and friction will scratch your hair.

Use A Silk Nightcap Or Hair Tie

If you are used to wearing a sleep bonnet for curly hair, we generally recommend that you choose silk or satin materials. As mentioned before, this material is gentle and has low friction.

Try The Plopping Method

This is also a popular method on the Internet for creating naturally curly hair. If you have just washed your hair, lay the towel or T-shirt flat after applying hair oil, then flip your hair over and place it on top, then roll up the ends and secure the towel or T-shirt on your head. Below is a video demonstration for your reference.

Moisturize Hair Ends

Relatively speaking, naturally curly hair is drier. Therefore, we recommend that you apply some product to the ends of your hair before going to bed. These products include leave-in conditioners, styling creams, moisturizing hair masks, etc. The use of these products can help you maintain soft and pleasant curls.

Use The Pineapple Method

The pineapple method is a very common sleep hairstyle. The specific operation is very simple, just gather all the hair to the top of the head, and then secure it loosely with a silk or satin hair tie (note that it does not need to be too tight or it will leave marks). The pineapple method works in any sleeping position.

Shipping & Returns FAQ

Most orders are processed within 24 hours. Custom orders, address verification, payment review, weekends, holidays, or high order volume may require additional processing time. Processing time is separate from the delivery estimate.

Orders may ship from our Oakwood, Georgia warehouse at 4507 M Stringer Rd. #100, Oakwood, GA 30566, or from our China warehouse. The Oakwood location is primarily used for storage and fulfillment and is not open for retail walk-ins. Wholesale inspection or pickup is available by advance appointment. Check the relevant collection or product page for the applicable fulfillment location.

United States: Free standard shipping with no minimum order; estimated delivery is 3-7 business days.

Expedited shipping: Eligible products stored in our Oakwood, Georgia warehouse may use 2-3 business day expedited shipping. China-warehouse products are not eligible for expedited shipping.

International shipping: Available only for products stored in our China warehouse. Destination availability, timing, and charges vary. The collection, product, and checkout pages provide the most specific information.

Yes. All U.S. orders qualify for free standard shipping with no minimum order. Estimated delivery is 3-7 business days.

Yes. International delivery is available only for products stored in our China warehouse. Check the collection, product, and checkout pages for destination availability, timing, and charges.

After your order ships, we send tracking information to the email address used for the order. Tracking activity may take up to 24 hours to appear. You can also use our tracking page.

Return shipping responsibility and cost depend on the reason for the return and the conditions in our Refund Policy. Contact customer service before sending a return.

We cannot guarantee a specific delivery date. Contact service@wigoutlets.com before ordering and we will explain the available shipping options and current estimate for the applicable warehouse.

Eligible products may be returned within 30 days of delivery. Products must meet the conditions listed in our Refund Policy. Contact customer service before sending a return.

Can't find your questions?

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